Frequently asked questions

We'll confirm exact terms during your quote, but our plans are built to be low-commitment — no multi-year lock-in required to get started. We'd rather earn your business every month than trap you in a contract.

We'll transition you to Innovative Network Solutions, our sister company built for larger, multi-location organizations. The handoff is smooth and there's no gap in support — your team stays covered the whole time.

Help desk, monitoring, patching, endpoint protection, backup, and email security are all included in the flat rate. Things billed separately: new hardware purchases, one-time projects (like office moves), and optional add-ons like AI Tools & Automation setup. We always quote these upfront.

Most clients are fully onboarded within one to two weeks, depending on team size and complexity. We'll give you a specific timeline as part of your quote.

Standard support hours are 7am–7pm. For urgent, business-stopping issues outside those hours, we have an escalation path — details are confirmed when you come on board.

Yes. Most of our clients run a mix of both, along with mobile devices, and our support covers all of them.

The $500/month minimum applies, which covers up to about 5 users at the $95/user rate — so very small teams still get full coverage without an unreasonably low bill.

Yes — switching IT providers is one of the most common ways clients come to us. We handle the transition, including collecting access and documentation from your outgoing provider.