Flagship Service

Managed IT Support

The core of every Business Simple plan — day-to-day help desk, monitoring, and maintenance so your team's technology just works.

What's included

Managed IT Support is the foundation of the $95/user/month plan. It covers everything a small team needs to keep computers, accounts, and everyday tech running smoothly — without hiring an in-house IT person.

✓ Unlimited help desk tickets by phone, email, or portal
✓ 24/7 device & network monitoring
✓ Patch management & security updates
✓ Proactive maintenance to catch issues early
✓ New employee & device setup
✓ Vendor coordination (ISP, printers, line-of-business apps)

Support is remote-first: most issues get resolved faster over a remote session than waiting for an onsite visit, by phone, email, or client portal — so that's always where we start.

<1 business hr
Typical First Response
7am–7pm
Support Hours
3–49
Users Per Team

Who this is for

Built for businesses with 3 to 49 employees that have never had a dedicated IT provider — or have outgrown a "call my nephew" setup. If your team relies on computers, email, and a handful of business apps to get work done, this is the plan that keeps it all running.

How it's priced

Managed IT Support is included in the base $95/user/month rate, with a $500/month minimum. There's no separate line item — help desk, monitoring, and maintenance are simply part of the plan.

See full pricing →

Pairs well with

Most clients combine Managed IT Support with Cybersecurity Essentials and Cloud & Microsoft 365 Support for full day-to-day coverage.

Ready to stop firefighting IT problems?

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